Shipping & Returns
You will be notified with tracking info via email before each purchase shipment. Coffee and subscription services are non-returnable after purchase. Non-annual coffee subscriptions may be cancelled anytime before the next billing cycle. Returns of unworn merchandise with tags are fully-refundable within 10 days of receipt. We want our customers to have the best possible experience with our products. Therefore, please don’t hesitate to reach out if you are dissatisfied with your purchase so we can make it right. If you have any questions or for more information, contact us anytime at email@example.com.
We are able to process payments online via all major credit cards, Apple Pay and Google Pay.
Frequently asked questions
Where is your coffee roasted?
Our coffee is roasted at our Middlebury, Vermont roastery and shop! Visit us at 24 Merchants Row, Middlebury, VT 05753. We’d love to have you.
How do you source the coffee you roast?
We select and seasonally source our green coffee from our supplier partners who seek out the best offerings available from around the globe.
Do you ship outside of the continental US?
We do not currently offer general shipping outside of the continental US, but plan to in the near future. Stay tuned! If you have a specific inquiry regarding placing an international order, please contact us at firstname.lastname@example.org.
How should I store my coffee?
We recomend storing your coffee in a dry place in a bag or air-tight container with a de-gassing valve (hint: our zipper bags have degassing valves). Whole bean coffee will always store longer than ground coffee, so we advise that you grind your coffee shortly before you plan to enjoy it if possible.
How long will my coffee remain "good" after the roast date?
This is up for much debate and opinion. We tyically see our coffees peak around 5-10 days after it has been roasted (we won't release a coffee for retail sale before 3 days in most cases, sometimes 5 depending on the coffee).
Ultimately, your tastes are the best guide.
Can I order coffee for my coffee shop, bakery, restaurant, or office?
Yes! Please visit the wholesale section of our website to submit a wholesale inquiry, or contact us at email@example.com. We look forward to partnering with you.
Is your coffee organic?
Many of our coffees are produced using organic practices at their respective farms. Official organic certifications, however, can be very costly for small-scale coffee farms. Small farming operations are often priced out of obtaining these official certifications, even though they practice organic farming methods. Some small family and community-owned farms have no fiscally viable option but to use products from time to time to sway pests away from their crop - but use of such products typically only occurs on the plant far before the coffee fruit develops. We source our coffees from small farms and producers who provide the highest quality beans, use sustainable and earth-friendly practices, and pay their farmers a fair and livable wage.
If you want to learn more - this article from Sweet Maria's is a good read.
Do you offer bulk discounts (for a wedding, party, event)?
Yes! We’d be thrilled to be a part of your celebration. Please fill out our wholesale form on this site or send us an email at firstname.lastname@example.org to discuss options.